This Privacy Policy explains how GigItDone.org ("GigItDone," "we," "our," or "us") collects, uses, discloses, and protects personal information from users ("you" or "your") when you access or use our website, mobile versions, or any related services (collectively, the "Platform"). By using GigItDone, you agree to the collection and use of information as described in this Policy.

1. Information We Collect

1.1 Personal Information Provided by Users

We collect personal information that you voluntarily provide when you create an account, post or apply for jobs, or communicate through the Platform. This information may include:

  • Full name, email address, and phone number
  • Profile and business information, including bios, social media links, and service descriptions
  • Residential or business address and geographic location (for directory and map listings)
  • Photos, avatars, and portfolio images
  • Account credentials and preferences

You may choose to display certain details publicly, such as your profile, listings, or reviews.

1.2 Location Information

GigItDone uses approximate location data (such as city, state, or zip code) to help users find local services or workers nearby. This data may come from user-provided addresses or automated IP-based geolocation.

1.3 Communications and Messages

Messages exchanged between users through the in-app messaging system may be stored on our servers for a minimum of sixty (60) days. This helps GigItDone monitor for fraud, resolve disputes, and improve user safety.

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience and collect analytics. These may include:

  • Google Analytics to analyze site usage and performance
  • Meta Pixel (Facebook/Instagram) to measure and improve ad effectiveness

You can manage or disable cookies in your browser settings, though some platform features may not function properly without them.

1.5 Payment Information

All payments and subscription transactions are processed through secure third-party providers such as Stripe or PayPal. GigItDone does not store or process credit card details directly. Our providers may collect personal and financial information in accordance with their respective privacy policies.

2. How We Use Information

2.1 Service Operation and Improvement

We use collected information to operate and enhance the Platform, including:

  • Connecting Clients and Workers
  • Managing accounts, listings, and applications
  • Improving site features and search functionality
  • Maintaining security and preventing spam or fraud

2.2 Marketing and Communications

We may send promotional emails, product updates, or special offers that we believe may interest you. You can opt out of marketing communications at any time by clicking the unsubscribe link in the email or adjusting your account settings.

2.3 Personalization and Recommendations

We may use profile data, location, and browsing behavior to personalize recommendations, such as displaying gigs or workers near your area or showing services similar to your interests.

2.4 Analytics and Performance

Information collected through analytics and tracking tools is used to understand how users interact with GigItDone, improve usability, and measure advertising effectiveness.

2.5 Legal and Safety Purposes

We may use or disclose personal information to comply with legal obligations, respond to lawful requests, enforce our Terms and Conditions, or protect the rights, property, and safety of GigItDone, our users, or others.

3. Sharing and Disclosure of Information

3.1 With Service Providers

We may share personal information with trusted third-party service providers that assist with operations such as payment processing (Stripe, PayPal), analytics (Google), hosting, email communication, and marketing. These providers are authorized to use personal information only as necessary to provide services on our behalf.

3.2 With Business Partners and Platforms

GigItDone may share limited user data with partner platforms such as Google and Meta to enhance advertising reach, improve user experience, and grow the Platform. These third parties may use data in accordance with their own privacy policies.

3.3 For Legal Compliance and Protection

We may disclose personal information if required by law, court order, or government request, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of GigItDone, its users, or the public.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction. You will be notified via email or a prominent notice on the Platform of any such change in ownership or use of your personal information.

4. Data Retention and User Control

4.1 Retention Period

GigItDone retains personal information for as long as necessary to provide and improve our services, comply with legal obligations, resolve disputes, and enforce agreements.

Certain data, such as account and message history, may be stored for a minimum of sixty (60) days after user activity to assist in fraud prevention and account recovery.

After account deletion, some residual information (such as cached data or content that has already been indexed by search engines) may remain visible for a limited period.

4.2 User Account Deletion

Users may delete their account at any time through the in-platform settings. Once deleted:

  • Most associated data (e.g., listings, reviews, portfolio images) will be permanently removed from active systems.
  • Information may persist temporarily in backup files or search engine indexing until refreshed or cleared.
  • GigItDone reserves the right to retain minimal technical or transactional data where legally required.

4.3 Editing and Accessing Information

Users can view and edit their personal information, including profiles, listings, and contact details, directly within their account dashboard.

4.4 Residual Directory Appearance

Deleted accounts or posts may remain temporarily visible in search results or directories due to external indexing. GigItDone has limited control over third-party indexing behavior but will ensure that user data is properly removed from our internal systems.

5. Security Practices

5.1 Data Protection Measures

GigItDone implements reasonable and industry-standard safeguards to protect user information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption of sensitive data in transit, and limited access to administrative systems.

5.2 Third-Party Security

While we work only with reputable service providers (such as Stripe, PayPal, Google, and Meta), we cannot guarantee the security of their systems. By using these services, users acknowledge that their data is also subject to each provider's independent security practices.

5.3 No Absolute Guarantee

Although we strive to maintain a secure environment, no online platform can guarantee complete protection. Users are responsible for maintaining the confidentiality of their login credentials and for reporting any suspected breaches immediately to support@gigitdone.org.

6. Children's Privacy

6.1 Eligibility

GigItDone is not intended for minors under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If a minor's data is discovered on the platform, it will be promptly removed upon verification.

6.2 Parental Requests

Parents or guardians who believe their child has submitted information to GigItDone may contact support@gigitdone.org to request deletion of that data.

7. Policy Changes, Notifications, and Contact

7.1 Updates to This Policy

GigItDone may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

The date of the most recent revision will appear at the top of this page. We recommend reviewing this Policy regularly.

7.2 Notification of Changes

When updates are made, GigItDone may notify users through:

  • Email
  • Platform notifications
  • SMS/text message alerts

Continued use of the Platform after a policy update constitutes acceptance of the revised terms.

7.3 Contact Information

For any questions, complaints, or data requests regarding this Privacy Policy, please contact us at:

📧 support@gigitdone.org

Last Updated: October 19, 2025